As long as your products are unburned, undamaged, unopened and in the original packaging, you can return them for a refund within 30 days of purchase! We will NOT accept returns of any BODY products where the seal has been broken or any used electronic products. Email info@hbotanicals.com or text 917-745-6590 to request a free return shipping label! (We do not yet offer exchanges at this time.)